Returns & Exchanges

RETURNS & EXCHANGES

At Crosscy, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward returns and exchanges policy to ensure a smooth experience.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must meet the following conditions:

• Unworn, unused, and in original condition

• No visible signs of wear, damage, or washing

• Returned in original packaging

Items that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Final sale items

• Gift cards

• Items that have been worn, washed, or altered

Exchanges

We offer exchanges for items that arrive damaged, defective, or incorrect.

If you need a different size or color, please contact us and we will assist you based on product availability.

How to Request a Return or Exchange

To initiate a return or exchange, please contact our support team with the following information:

• Your Order Number

• The item(s) you wish to return or exchange

• Reason for the request

• Photos (if the item is damaged or incorrect)

Once your request is approved, we will provide you with return instructions.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

We recommend using a trackable shipping method, as we are not responsible for lost or undelivered return packages.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear in your account.

Late or Missing Refunds

If you have not received your refund after the stated time:

• Check your bank account again

• Contact your credit card company

• Contact your bank

If you still have not received your refund, please contact us for assistance.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

We will review your case and offer a replacement or full refund at no additional cost.

Contact Us

If you have any questions regarding returns or exchanges, feel free to contact us:

Email: support@crosscy.com
Response Time: Within 24 business hours